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Frequently Asked Questions about Sitephoria Hosting
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PostPosted: Fri Mar 08, 2002 1:44 pm 
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Site Admin

Joined: Tue Mar 05, 2002 4:22 am
Posts: 107
This may be a routing issue.

To view your web site on the Internet, the data has to travel across many networks operated by different companies. Some times there are problems.

To help us figure out why you can't reach your site, please email us a "traceroute" from your computer to your website.

Traceroute is a program which can show what networks you travel through to reach your web site through the Internet.

Windows has a traceroute command built into the DOS shell.

In Windows, choose Start | Programs | Command Prompt

In the window, type:

tracert www.yourdomainname.com > out.txt

when the prompt comes back, type:

notepad out.txt

You can now cut and paste the text into your email program and send to support@netphoria.com.

To format the email nicely, please select Format | HTML so that columns in the traceroute output are kept intact.


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